1. Acceptance of Terms

By accessing and using the services provided by Tech2Me, you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our website or services.

These Terms and Conditions apply to all Tech2Me services, including on-site support, remote support, IT troubleshooting, device setup, computer repairs, technology consulting, data transfer and related services.

2. Our Services

Tech2Me provides practical technology support for homes, individuals and small businesses. Our services may include, but are not limited to:

computer, laptop, tablet and mobile device support;
Wi-Fi and network troubleshooting;
printer setup and troubleshooting;
email, software and account setup;
data transfer, backup and recovery assistance;
virus, malware and security checks;
small business IT support;
remote support; and
general technology consulting.

The exact scope of each service will depend on the issue described by you, the condition of the device or system, and what is reasonably possible at the time of service.

3. Bookings, Availability and Service Times

Bookings may be made through our website, by phone, or through other approved Tech2Me channels.We will make reasonable efforts to attend or provide the service at the scheduled time. However, appointment times may be affected by traffic, technician availability, previous jobs, customer availability, weather, safety concerns or other circumstances outside our reasonable control.If we need to reschedule, we will contact you as soon as reasonably practical.

4. Customer Responsibilities

To help us provide the service safely and efficiently, you agree to:

provide accurate information about the issue, device, system and service location;
ensure an adult or authorised person is present for on-site services;
provide safe and reasonable access to the premises, device, internet connection, power and relevant equipment;
back up important data before any repair, reset, upgrade, troubleshooting or data transfer service;
ensure you have legal rights to access and modify the device, software, account or system;
provide software licences, account access or recovery details where required;
enter your own passwords, PINs and authentication codes wherever possible; and
notify us of any known risks, faults, damage, previous repairs, malware infection or data sensitivity before the service starts.

5. Passwords, PINs and Account Access

To protect your privacy and security, customers should enter their own passwords, PINs, passcodes and authentication codes wherever possible.Tech2Me technicians do not need to know or store your passwords in most cases. If access details are temporarily required to complete a service requested by you, they will only be used for that service.We recommend that you change any password, PIN or access code shared with us after the service is completed. Tech2Me does not store customer passwords, PINs or passcodes after the service is completed.

6. Repair Risks and Data Loss

While Tech2Me takes reasonable care when handling customer devices and systems, technology support and repair work can involve risks. These risks may include data loss, software corruption, failed updates, hardware failure, system instability, unsuccessful repair, or loss of access to accounts or applications. You are responsible for backing up important data before the service begins. This is especially important before repairs, upgrades, resets, malware removal, data transfers, operating system changes or storage-related work. To the extent permitted by law, Tech2Me is not responsible for data loss, software loss, hardware failure, business interruption or system issues caused by:

pre-existing faults or damage;
age, wear and tear or failing hardware;
malware, viruses or unauthorised access;
corrupted software or operating systems;
customer failure to maintain backups;
third-party software, cloud platforms or service providers;
loss of passwords, recovery keys or account access; or
circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights you may have under Australian Consumer Law or other applicable laws.

7. Remote Support

Where remote support is provided, you may be asked to install or allow access through remote support software.You are responsible for ensuring you have a stable internet connection and permission to allow remote access to the relevant device or system.Tech2Me will only access your device or system for the purpose of providing the requested service. You may end the remote session at any time.

8. Payment & Fees

Payment is due upon completion of the service unless otherwise agreed in writing.We may accept payment by credit card, debit card, bank transfer, cash, or other payment methods made available at the time of booking. Fees may include service fees, call-out fees, additional time charges, after-hours or weekend surcharges, hardware or parts costs, software costs, parking fees, travel-related charges, or other charges disclosed to you at or before the time of service.Where a quote or estimate is provided, it is based on the information available at the time. Additional work, parts or time may result in additional charges, which will be discussed with you where reasonably possible before proceeding.

9. Distance Surcharge

Tech2Me is designed to provide local technology support where possible. For service locations outside our standard service coverage areas, remote support may be offered where suitable. If a customer requests on-site support for a location outside our standard coverage area, and Tech2Me agrees to provide the service, a distance surcharge of $39 will apply to the booking.This surcharge helps cover additional technician travel time, travel distance and related service costs. The distance surcharge will be disclosed at or before the time of booking where reasonably possible.The distance surcharge is separate from the standard service fee, call-out fee, after-hours surcharge, weekend surcharge, parts, hardware, software or other applicable charges.

Tech2Me reserves the right to decline on-site bookings outside our service coverage area where technician availability, travel distance, safety, timing or service practicality makes the booking unsuitable.

10. Cancellations, Rescheduling and No-Show Appointments

You may cancel or reschedule a booking by contacting Tech2Me or using the available booking management options.If you need to cancel or reschedule, please provide as much notice as possible so the appointment can be offered to another customer.If a technician attends the service location and cannot access the premises, device or authorised contact person, a call-out fee or minimum service fee may apply.

11. Parts, Hardware and Software

Where replacement parts, hardware, accessories or software are required, these may be supplied by Tech2Me or purchased by the customer, depending on the agreed arrangement.Hardware parts and software products are subject to the warranty terms of the relevant manufacturer, supplier or software provider.Tech2Me is not responsible for defects, faults, licence restrictions, compatibility issues or service interruptions caused by third-party products, software, platforms or providers, except to the extent required by law.

12. Service Warranty

Tech2Me provides a 30-day labour warranty for the specific work performed.This means that if the same issue reoccurs due to the workmanship of the original service, we will review the issue and, where appropriate, re-perform the relevant labour at no additional labour charge.This labour warranty does not cover:

new or unrelated issues;
issues caused by customer actions after the service;
malware, viruses or reinfection;
physical damage;
liquid damage;
power surges;
internet service provider issues;
third-party software, cloud services or platform changes;
hardware failure;
loss of data; or
issues caused by parts, software or services not supplied by Tech2Me.

This warranty is provided in addition to any rights you may have under Australian Consumer Law. Under Australian Consumer Law, automatic consumer guarantees may apply regardless of any business warranty offered.

13. Limitation of Liability

To the extent permitted by law, Tech2Me will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, loss of business opportunity, loss of data, loss of goodwill or business interruption arising from or related to the use of our services.Where liability cannot be excluded under law, Tech2Me’s liability will be limited, to the extent permitted by law, to supplying the service again or paying the cost of having the service supplied again.Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot be excluded under Australian Consumer Law.

14. Safety and Refusal of Service

Tech2Me may refuse, suspend or stop providing a service where we reasonably believe that:

the work environment is unsafe;
the requested service is unlawful, unethical or inappropriate;
the customer does not have authority to access the device, account or system;
the device or system contains illegal material;
the customer behaves in an abusive, threatening or inappropriate manner;
the issue is outside the technician’s reasonable capability; or
continuing the service may create unreasonable risk.

If a service is stopped or refused, you may still be required to pay for work already performed or costs already incurred, unless otherwise required by law.

15. Technicians and Contractors

Tech2Me may use employees, contractors or approved service providers to deliver services. All technicians and contractors are expected to follow Tech2Me’s service standards, privacy requirements and customer care expectations.

16. Third-Party Services

Some services may require the use of third-party platforms, software, hardware, internet service providers, cloud services, payment providers or manufacturer support.Tech2Me is not responsible for outages, faults, account restrictions, licence issues, price changes, policy changes or service limitations caused by third-party providers.

17. Changes to These Terms

Tech2Me may update these Terms and Conditions from time to time. The updated version will be published on our website with the effective date. The Terms and Conditions in effect at the time of your booking or service will apply to that service. Effective date: [8-May-2026]