Terms of Service

1. Introduction

At Tech2Me, we respect your privacy and are committed to protecting your personal data and sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT support services.

By using our website or services, you agree to the collection and handling of your information as described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide to us directly , including when you make an enquiry, book a service, request support, or communicate with us.

This may include:

• Contact Data: Your Name, phone number, email address, and service address and business details where pplicable.
• Booking and Service Information: Details about the service you request, appointment times, service notes, technician notes, service history, invoices and customer support records.
• Technical Information: Information required to diagnose or resolve your technology issue, such as device type, operating system, device specifications, network details, error messages, software details and basic configuration information.
• Login details and access information: We do not ask for or store passwords unless temporarily required to complete a service requested by you. Where possible, we ask customers to enter passwords themselves. If login details are provided to us, they will only be used for the purpose of delivering the requested service.
• Website and usage information: When you visit our website, we may collect basic technical information such as IP address, browser type, device type, pages visited and general website usage information. This may be collected through cookies, analytics tools or similar technologies.
• Payment Information: We may collect payment status, invoice details and transaction references. We do not directly store full credit card details. Card payments are processed by third-party payment providers.

3. How We Use Your Information

We use the information we collect or receive:

• To respond to your enquiries.
• To create and manage bookings.
• To deliver IT support, repair and related services.
• To communicate appointment updates, invoices and service information.
• To diagnose and resolve technical issues.
• To maintain service history and customer support records.
• To improve our website, services and customer experience.
• To manage payments, refunds and administrative records.
• To comply with legal, accounting and business obligations.
• To protect our business, customers, technicians and systems from misuse, fraud or security risks

4. Device Privacy and Customer Data

As an IT support provider, we may handle devices that contain personal, business or confidential information. We take this responsibility seriously.

Our technicians are required to access only the files, folders, applications or settings reasonably necessary to perform the requested service. We do not browse, copy, transfer, store or disclose your personal files unless this is necessary for the service you have requested, such as data transfer, backup, recovery or troubleshooting.

Where backup or data transfer services are requested, temporary copies may be made only for the purpose of completing the service. Any temporary backup copies created by Tech2Me will be securely deleted when they are no longer required, generally within 7 days after service completion unless otherwise agreed with you.

Customers are encouraged to back up important data before any repair, troubleshooting, reset, upgrade or data transfer service.

To protect customer privacy, we ask customers to enter their own passwords, PINs and authentication codes wherever possible. Our technicians do not need to know your password in most cases. If access details are temporarily required to complete a requested service, they will only be used for that service, and we recommend changing the password afterwards.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others.

We may share your information only where reasonably necessary to operate our business and deliver our services, including with:

• technicians or contractors assigned to perform your service.
• booking, scheduling and customer management platforms.
• payment processors.
• hosting, email, SMS and communication providers.
• accounting, invoicing and business administration providers.
• professional advisers where required.
• government, regulatory or law enforcement bodies where required by law.

Where we use third-party service providers, we take reasonable steps to ensure they handle information appropriately and only for authorised purposes.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The OAIC’s APP quick reference describes this as a core security obligation for APP entities. Our security measures may include access controls, secure systems, password protection, encryption where appropriate, secure deletion practices, and limiting access to information to people who need it to perform their role. However, no website, internet transmission, device repair process or electronic storage method can be guaranteed to be completely secure.

7.Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand website traffic, improve website performance and provide a better user experience. You can manage or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

8.Accessing or Correcting Your Information

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding to such requests. Where required by law, we will respond to access or correction requests within a reasonable timeframe.

9.Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, customer support, legal, accounting and business record requirements. When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

10.Privacy Complaints and Contact

If you have any questions about this Privacy Policy, or if you wish to make a privacy-related request or complaint, please contact us using the details below: Tech2Me Email: [support@tech2me.com.au] Phone: [1300887868] Website: https://www.tech2me.com.au

11.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The updated version will be published on our website with the effective date.

Effective date: [8-May-2026]